Privacy policy

Who we are

This website is run by RaveCave Inflatable Parties Limited ("RaveCave", "we" or "us"), an Auckland business. If you have any questions about your information, contact our privacy officer, Reagan Harnell, at info@ravecaveinflatableparties.co.nz or on 021 0819 3577.

What we collect

When you send an enquiry

Your first name, phone number and email, your event date, the occasion, the package and extras you're interested in, your suburb, rough guest numbers, details about your space or event, how you heard about us, and anything else you choose to tell us.

When you book

The event address, the details on your signed booking form, and payment records. Payments are made by bank transfer. We don't take card details on this website.

When you use this website

• Meta pixel. We use the Meta (Facebook and Instagram) pixel, which records the pages you visit and when you send an enquiry, along with basic details about your device and browser. Meta uses cookies to do this.
• Where you came from. If you arrive from one of our ads or links, your browser remembers which one for up to 30 days, and it's sent with your enquiry so we know which ads are working.
• Form progress. While you fill in the enquiry form, your answers are saved in your browser so you don't lose them if the page reloads. They're cleared when you send the form or close the tab.

How we use it

• To reply to your enquiry, check availability and send you a quote.
• To manage your booking, including confirmation emails and text messages.
• To see which of our ads are working and show our ads to people who are likely to be interested.
• To keep the records we're required to keep by law, such as for tax.

We never sell your information.

Who we share it with

We use a few trusted services to run the business. They only use your information to provide their service to us:

• Zapier, which passes your enquiry from the website into our email and records.
• Google (Gmail and Google Sheets), where we keep our emails and enquiry records.
• An SMS provider, which sends your confirmation text.
• Meta, through the pixel and its Conversions API. To measure our ads, we may send Meta your enquiry along with your email and phone number in a scrambled (hashed) form, so Meta can match it to an ad you saw.
• Netlify, which hosts this website.
• Google Fonts and cdnjs, which supply the fonts and some code this website uses. They see your device's internet address when the page loads.

Some of these services store information overseas, mainly in the United States. We choose well established providers that protect information to a standard comparable to New Zealand law.

Cookies and your choices

The Meta pixel uses cookies. You can block or delete cookies in your browser settings, and you can change how Meta uses your information for ads in your Meta ad preferences. The website still works if you block cookies.

How long we keep it

We keep enquiries that don't go ahead for up to two years, in case you get in touch again. We keep booking and payment records for seven years, as required for tax.

Keeping it safe

Your information is stored in password protected accounts that only we can access, and we take reasonable steps to protect it from loss, misuse and unauthorised access.

Seeing or correcting your information

You can ask to see the information we hold about you, and ask us to correct it, at any time. Email info@ravecaveinflatableparties.co.nz and we'll respond within 20 working days.

If you're not happy with how we've handled your information, please talk to us first. You can also contact the Office of the Privacy Commissioner at privacy.org.nz.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.